Returns

30 DAY RETURN POLICY

Change of mind

We are happy to provide a refund or exchange on any items purchased from us within 30 days, provided the item is returned to us unopened and unused. If you need to return an item please contact us stating your order number and we will provide instructions on the return. Please be sure to carefully package and protect your returned item/s so we can quickly arrange a refund for you.

Please allow up to 14 working days on receipt of your return to process the refund.

Item arrived damaged or incorrect

If you have received an item that is damaged or incorrect, please take a photo and email us at hello@janeiredale.com.au within 7 days of receiving your order.

Please take photos of the product front and back, including a clear photo of the batch date. Please also take a photo of the box, front and back and a clear photo of the batch dates. 

Please keep the item/s until we have advised the next steps for you.

Item faulty

Please contact us as soon as possible with a detailed description and photos as soon as you notice a product fault.

Please send photos of the product front and back, including a clear photo of the batch date. Please also take a photo of the box, front and back and a clear photo of the batch dates. Please keep the item/s until we have advised the next steps for you.

Returns are only accepted when purchased from www.janeiredale.com.au