Lovely Lipstick & colours, I purchased Gabby & Stephanie but so disappointed that both snapped off within the first 5 uses. Beauty therapist warned ne not to leave in the car or wind up too far as they're fragile so I took extra care. Yet one broke simply from being in my handbag & the other one never left my bathroom at home. Waste of $106 would not reccomend
Hi Keri-Ann,
Thank you for reaching out. We apologise for the experience you have endured with our products.
To best assist you, please confirm if this was purchased directly from our Online Store or through an authorised Stockist.
If directly purchased with us, we are more than happy to replace the products. If purchased from an authorised Stockist, we can support you in contacting them directly and arranging a replacement or refund based on their policy.
We look forward to hearing from you.
Thank you,
Tiahni from the Team at jane iredale
With combination skin the old BB cream formula would become far too oily in my skin and transferred easily, I also found the matte foundation a bit too drying. This new formula is perfect!! It lasts all day (with a small amount of powder in oily areas), doesn’t transfer and has a beautiful finish! It was easy to find my shade using the guide
Hi Morgan,
Thank you so much for taking the time to leave a review!
We are so glad to hear of your positive experience.
Thanks again,
Team jane iredale Australia xx
I have been wearing the old Glow Time BB Cream for years in BB3. I am extremely disappointed with the new formula. I purchased GT1 which is the lightest shade in the new range, and it extremely orange. The old shade was quite peach, but this is so much darker than the previous formula that I cannot even wear it. Definitely not fair skin friendly. Would love to see you expand on the shade range, and add some more truly neutral options.
Hi Becky,
Thank you for sharing your thoughts and feedback with us; it is greatly appreciated.
Our Glow Time Pro formula still has skin-loving ingredients and has been reformulated to be more lightweight, giving a skin-like appearance.
Here are a few quick tips for you:
It is important to note that with this formula, a little goes a long way.
In order to give a more flawless appearance to the skin, we recommend dotting in sections to the skin, blending with our Blending/Contouring Brush and then allowing 30 seconds to reveal its true shade.
We recommend utilising a Smooth Affair Face Primer underneath, which will assist in achieving a naturally radiant, glowing look.
If you find these tips aren't working for you, we offer other skin-loving Mineral Foundations, that may be more suitable to your desires.
Please reach out if you require any further support, we are always here to help!
Thank you,
Tiahni from Team jane iredale
I have been using this product for over 15 years and I still have the original container. I also use my sable brush every day. Love it and I like the newer sleek compact. Thanks
I’ve been using this under my bb cream makeup and it gives a lovely smooth finish to your foundation
Hi Lee,
Thanks for the lovely review!
The Smooth Affair Primer makes all the difference doesn't it - it's become a stable item in my routine.
Much appreciated.
Team jane iredale Australia
Hi wanted to let everyone know this is a fabulous product, it sets your foundation and at the same time refreshing you skin, great for when travelling
Hi I purchased the BB cream and happy with the product but not the pump bottle, the pump stopped working and I was no longer able to use the product , so I took to top of and there was still half the bottle left. Lucky I didn’t throw the bottle out when it stopped working, even tho I can use the product I have removed from the pump bottle it is not ideal as you use way too much and end up with product all over your hands when applying, not get for a company that prides itself on quality.
Hi Lee,
Thank you for sharing your thoughts and feedback with us, it is greatly appreciated. As a loyal customer of jane iredale, we would like to offer you a replacement pump.
We hope that the replacement functions properly and meets your needs. To make up for any inconvenience caused, we are also sending you a complimentary sample as a gesture of our apology.
Please reply to this email with your best postal address.
We appreciate your support and hope you continue to choose jane iredale for all your beauty needs!
I love spraying this beautiful product once I have applied my makeup and on days of no makeup I love to spray it too. Fills the skin with antioxidants and is really hydrating. I was a little concerned it might be too wet or sticky but it is the opposite. Refreshing, soaks in quickly with no residue. Just beautiful to spray everyday.
Hi Cheryl,
Thank you for taking the time to leave a review.
We are so glad to hear you love our Pommisst Hydrating Spray! Remember, we do offer Refillable Bottles.
Thanks again,
Team jane iredale Australia x
Firstly, I want to start by saying I hate lipstick, hate that matte lipstick goes flaky hate the gloss feels sticky it’s a shame because I love the look. My last order I received a free sample of the pink just kissed and boy do I LOVE it. It lasts all day feels like I have nothing on my lips and is such a beautiful subtly hint of colour. I now own all 3 shades and am obsessed with the coral colour. Thank you for this amazing product!
Hi Jess!
Thank you for taking the time to leave a review.
We are so glad to hear you found a lip product that works for you.
Thanks again,
Team jane iredale Australia x
I have this amazing base in warm silk and I dust it over dream tint each day. It’s light and goes on well. Love it!
I bought it as an early Christmas gift for myself :) It's my first time using JI products, and I wanted to try glow base but wasn't sure if it was right for me. I love all the products, especially gold dust. Highlighter is bigger than I expected and probably lasts me for years. The colour of white powder was a bit off-putting for me in the picture, but it's really fine and I use it more like a highlighter under my eyes and around my cheeks.
Hi Julie,
Thank you for the lovely review and feedback - it is very much appreciated! We are so glad to hear you're loving the products included!
Thank you,
Team jane iredale x
I have to say I was a little sceptical at first but after the first use Im hooked! The mitt took off all of my mascara and makeup and my skin actually feels softer! I soooo wish I had known about this years ago! I love that Jane Iredale is all about using natural products, and this is the bees knees for me! No chemicals on my skin YAY!!
Hi Suzanne,
Thank you so much for taking the time to leave a review! We love to hear you're enjoying the Magic Mitt so much - it is a game-changer
I really dislike the recent change in formula with this BB cream - I’ve been wearing BB cream BB3 & BB4 for years. Greatest product out there! Disappointed that the new formula is cakey, dry and less glowy. It really sits on top of the skin too and rubs away throughout the day. Echoing what others have suggested about a chart for suggesting the new shade comparable to the old shades. What would BB4 be now? Open to suggestions from JI team please 🙏
Hi Mandy,
We greatly appreciate your valuable thoughts and feedback.
This formula has been enhanced with skin-loving ingredients and has been reformulated to offer a more lightweight texture, resulting in a beautifully natural appearance on your skin. Please note that the shades are not an exact match from the previous version. For instance, if you were using BB5 before, it doesn't necessarily correspond to shade GT5 in the new line.
To get started, you can take our Foundation Finder Quiz by clicking on this link: https://janeiredale.com.au/pages/foundation-finder-quiz. You can try out our Virtual Try-On Tool by visiting https://janeiredale.com.au/collections/virtual-try-on.
While these tools are incredibly helpful, we highly recommend visiting your local stockist for an in-person colour match to achieve the best accuracy. To find the nearest stockist to you, simply enter your postcode into our map. Here is the link: https://janeiredale.com.au/pages/stockist-locator.
Alternatively, we can send you sample pots of alternative shades, allowing you to experiment with different options from the comfort of your own home. Our suggestion would be either GT2 (warm undertone) or GT3 (neutral undertone).
We will await your response.
Thank you, Team jane iredale xx
Been using for years. Love the colour and feel of cream. Light on, not heavy at all.
First time I put it on I didn't think it was for me. But I tried it again and cutting a long story short... I LOVE this stuff! I am 65. This stuff makes me look 10 years younger!
Thank you so much for the review Donna! We are so glad to hear of your positive experience.
Hi - worn your old BB cream for years. Best in the business. Disappointed that response to it being less glowy is to buy another product. If it isn’t broken - don’t fix it etc. Mistakenly thought that buying the same colour as the last line would work. It’s awful, far too orange. Would have appreciated a like for like compare to guide purchase. Now have a $92 product I can’t use and no idea how to find something that works for me. I’ve seen references to other responses about emailing to assist. Please do so urgently so I’m not wearing orange on my face. Pump is not great compared to old bottle.
Hi B,
We greatly appreciate your valuable thoughts and feedback.
This formula has been enhanced with skin-loving ingredients and has been reformulated to offer a more lightweight texture, resulting in a beautifully natural appearance on your skin. Please note that the shades are not an exact match from the previous version. For instance, if you were using BB5 before, it doesn't necessarily correspond to shade GT5 in the new line.
Could you kindly let us know if you made your purchase directly from our online store or through one of our trusted partners?
However, if you need assistance in finding the perfect shade match, we'd be more than happy to help. Please confirm the shade you used to wear in the Glow Time BB Cream and the shade you recently acquired from the Glow Time Pro range. Once we have this information, we can send you sample pots of alternative shades, allowing you to experiment with different options before making another purchase.
For your current Glow Time Pro product, we recommend trying a blend with a primer, as this can help adjust the colour if it's not quite right. Regarding the pump, we can arrange to send you a replacement for your Glow Time Pro.
We will await your response.
Thank you!
Needed to upgrade my PurePressed compact which I’ve had for many years. This latest style is lovely!
I’ve been using this for years now! Nothing else comes close!
I have never been a frequent lipstick user however this product, especially in Forever Pink, has changed that. I use it all the time. It is just such a lovely colour on the lips. I just wish they would bring out the limited edition version again - it was so gorgeous!
Hi L,
Thank you for leaving such a lovely review! Forever Pink is a holy-grail!
Team jane iredale xx
I have been loving this product Amazing Base Powder for 6 years now. As always leaving my skin beautiful throughout the day. Very mild on sensitive like mine and highly recommended even by my dermatologist.
Hi Glenda,
Thank you for taking the time to leave such a wonderful review! We are so happy to hear of your experience.
Team jane iredale xx
