I loved the handi brush, and have been using it for years now. But I bought a new one recently and something has changed! it used to be so dense and allowed the pure pressed product to go on so well, but something has changed, the brush is much softer and less dense as it was before
Thank you so much for sharing your feedback — and for being such a long-time lover of The Handi™ Brush
We’re really sorry to hear this recent one hasn’t felt the same for you. We understand how important that density is for application, especially with PurePressed Base, so we completely appreciate your feedback here.
While there haven’t been any intentional changes to the brush design, we will absolutely pass this on to our team for review, as consistency is so important to us.
If you’d like, we’d be more than happy to chat further and see how we can help — please feel free to reach out to us directly
I bought my first handy brush by JI 12 years ago, and it served perfectly well.
However, the quality of the same brush that I ordered this year is beyond terrible - all hair is coming out, leaving bunches of it on my face. Disappointed is an understatement when you spend so much money on something that should have been a good quality product.
Hi Marina,
We’re truly sorry to hear about your experience with the new Handi Brush. This isn’t the quality we expect from our products, and we completely understand how disappointing this must be after such a positive experience with your previous brush. We’d love the chance to make this right for you. Could you please contact our customer service team at hello@janeiredale.com.au so we can arrange a replacement or discuss a suitable solution?

